Mediating Effect of Work Quality on the Relationship Between Work Procedure and Punishment on Employee Productivity at PT ABC Bojonegoro
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Abstract
Objective–This study aims to investigate the influence of work procedures and punishment on employee productivity, with work quality as a mediating variable, at PT ABC in Bojonegoro. It specifically examines whether work quality can mediate the effects of work procedures and punishment on productivity.
Design/methodology/approach – Using a quantitative descriptive approach, data were collected through structured questionnaires distributed to 48 employees from unit 801 of PT ABC. The research employed path analysis using SPSS version 25 to test direct and indirect relationships among variables: work procedures, punishment, work quality, and employee productivity.
Findings – The results indicate that work procedures, punishment, and work quality each have a direct and significant positive effect on employee productivity. Work procedures and punishment also have significant positive effects on work quality. However, the study found that work quality does not significantly mediate the relationship between either work procedures or punishment and employee productivity.
Research limitations/implications – These findings contribute to organizational behavior and human resource management theories by confirming that structured procedures and fair punishment mechanisms directly improve productivity. However, they challenge assumptions about the mediating role of work quality, particularly in high-target environments and Future studies should consider expanding the scope to include multiple units or companies across different sectors to enhance the external validity of the findings.
Practical implications – For management, the study highlights the importance of maintaining clear SOPs and transparent punishment systems. However, it also emphasizes the need to align productivity metrics with quality assurance processes. Organizations are encouraged to integrate employee training and performance feedback to enhance work quality alongside productivity.
Originality/value – This research offers novel insights into the limited mediating role of work quality in the relationship between procedural and disciplinary mechanisms and productivity. It underscores the complex interaction between external motivators and internal work values in driving performance within operational teams
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