Fardan, Moch Khoirul Fardan, et al. “Trust As Mediator Between Service Quality And Customer Satisfaction: Evidence From Courier Services In Surabaya And Sidoarjo”. Jurnal Manajemen Dan Inovasi (MANOVA), vol. 9, no. 1, Jan. 2026, pp. 55-67, doi:10.15642/manova.v9i1.2320.