M. K. F. Fardan, Rachma Rizqina Mardhotillah, Azmil Chusnaini, and Reizano Amri Rasyid, “Trust As Mediator Between Service Quality And Customer Satisfaction: Evidence From Courier Services In Surabaya And Sidoarjo”, MANOVA, vol. 9, no. 1, pp. 55–67, Jan. 2026.