AKBAR, Hanif Shiddiqi; AZIZIA, Fatima Nur; DZIKRI, Muhammad; ROHMAN, Taufiqur; RILANDO, Yusril Alfalah. Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah PT. Pegadaian (Persero) Area Surabaya 2. Jurnal Manajemen dan Inovasi (MANOVA), [S. l.], v. 4, n. 1, p. 36–48, 2021. DOI: 10.15642/manova.v4i1.385. Disponível em: https://jurnalfebi.uinsa.ac.id/index.php/MANOVA/article/view/385. Acesso em: 20 feb. 2026.