DAMAYANTI, Yosinta. Pengaruh Implementasi Total Quality Management (TQM) terhadap Kepuasan Nasabah pada Perbankan Konvensional Bank Tabungan Negara (BTN) KCP UIN Sunan Ampel Surabaya. Jurnal Manajemen dan Inovasi (MANOVA), [S. l.], v. 1, n. 2, p. 63–77, 2018. DOI: 10.15642/manova.v1i2.349. Disponível em: https://jurnalfebi.uinsa.ac.id/index.php/MANOVA/article/view/349. Acesso em: 20 feb. 2026.